At ZEEGR, we are committed to providing the highest quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to assist you with a straightforward and hassle-free return and refund process.
Return Policy
We accept returns on products within 30 days from the date of purchase. To be eligible for a return, your item must meet the following criteria:
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Be unused, in the same condition that you received it
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Be in the original packaging
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Include proof of purchase (receipt or order confirmation)
To initiate a return, please contact us at [email protected] with your order number and reason for return. Our customer service team will provide you with further instructions on how to return your product.
Non-Returnable Items
The following items are not eligible for return:
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Products that have been used or installed
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Custom or personalized products
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Gift cards or downloadable software
Refund Policy
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If your return is approved, your refund will be processed to your original payment method within 7-10 business days.
Please note that shipping charges are non-refundable, and you will be responsible for return shipping costs unless the product was defective or damaged upon arrival.
Exchanges
If you received a defective or damaged item, we offer free exchanges. Please contact us at [email protected] within 7 days of receiving your product, and we will arrange a replacement at no additional cost.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately at [email protected] with details and photos of the damage. We will arrange for a replacement or refund, depending on your preference.
Contact Us
If you have any questions regarding our Refund and Returns Policy, please don’t hesitate to reach out to us at [email protected]. Our customer service team is happy to assist you.