Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Shipping times vary depending on your location and the product ordered. Most orders are processed within 1–3 business days, and standard delivery typically takes 5–10 business days. You will receive a tracking number once your order has shipped so you can monitor its progress.
Creating an account is simple. Click on the “Sign Up” or “Create Account” button on our website and fill in your details. Once registered, you’ll be able to track your orders, manage shipping addresses, and view your purchase history.
To change your shipping address, log in to your account and go to the “My Account” section. From there, you can edit your shipping information. If your order has already been placed, please contact us immediately at [email protected] to see if we can update the address before it ships.
Once your order has shipped, you’ll receive a shipping confirmation email that includes a tracking number. You can use this number to track your package through the carrier’s website. You can also log in to your ZEEGR account to check the status of your order at any time.
No, for your security and privacy, we do not store any credit card information on our servers. All payments are processed through secure and encrypted payment gateways.
Yes, sales tax is charged based on your shipping address and applicable local tax laws. The final tax amount will be calculated and displayed at checkout.
We currently ship to many countries around the world. To find out if we ship to your location, simply enter your address at checkout. If you have any questions about international shipping, please contact us at [email protected].
Whenever possible, we consolidate items into one package. However, depending on product availability and shipping logistics, your items may be shipped separately. If so, you will receive separate tracking numbers for each shipment.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of purchase for most items, provided they are unused and in their original packaging. Please contact us at [email protected] to initiate a return and receive further instructions. For more details, visit our Refund and Returns Policy.
We’re sorry for the inconvenience. Please email [email protected] with your order number and a photo of the incorrect item. We’ll arrange a replacement or refund as quickly as possible.
If your item was damaged in transit, please contact us immediately at [email protected] with your order number and photos of the damaged product and packaging. We’ll resolve the issue promptly, whether through a replacement or refund.
Once your return request is approved, we will provide you with the return shipping address and instructions. Do not send items back without prior authorization, as they may not be accepted or processed.
For any questions or concerns, our support team is here to help. You can reach us via email at [email protected]. We aim to respond to all inquiries within 24–48 hours on business days.
If you realize that your shipping address is incorrect, please contact us immediately at [email protected]. If your order hasn’t shipped yet, we can update the address. Unfortunately, once an order has been shipped, we cannot guarantee a change, and additional charges may apply for redirection.
If your order has not yet been processed, we may be able to change or cancel it. Please contact us as soon as possible at [email protected]. Once an order has been processed or shipped, it cannot be modified or canceled.
In some cases, yes. If an item is out of stock but available for pre-order, it will be clearly marked on the product page. You can place a pre-order, and we will ship the item as soon as it becomes available. For specific availability, feel free to contact us at [email protected].